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dashboard not working

kateprichard@gmail.com's Avatar

kateprichard@gmail.com

22 Sep, 2011 08:00 PM

Hi!

I love the system, however the dashboard is not working. My trackmyhours account most likely was opened by [email blocked] or [email blocked]. Can you please resolve? I really liked this function.

Thanks!

  1. Support Staff 1 Posted by nicholas on 24 Oct, 2011 04:12 PM

    nicholas's Avatar

    Kate,

    Thanks for contacting us, I would be happy to assist you. I am unable to locate an account with your email address. What email address did you use when logging into TrackMyHours.com?

    Thanks,
    Nicholas
    TrackMyHours.com Support

  2. nicholas closed this discussion on 24 Oct, 2011 04:12 PM.

  3. Kate Prichard re-opened this discussion on 24 Oct, 2011 10:07 PM

  4. 2 Posted by Kate Prichard on 24 Oct, 2011 10:07 PM

    Kate Prichard's Avatar

    The login was created by [email blocked], My login is
    [email blocked]

  5. Support Staff 3 Posted by nicholas on 24 Oct, 2011 10:42 PM

    nicholas's Avatar

    Kate,

    Thanks for contacting us back. What problem are you experiencing with the dashboard? We recently fixed a bug affecting it, so your issue might be corrected now. Please let me know what exactly is occurring.

    Thanks,
    Nicholas
    TrackMyHours.com Support

  6. nicholas closed this discussion on 24 Oct, 2011 10:42 PM.

  7. kateprichard re-opened this discussion on 24 Oct, 2011 10:45 PM

  8. 4 Posted by kateprichard on 24 Oct, 2011 10:45 PM

    kateprichard's Avatar

    It doesn't show hours, projected hours etc.

  9. Support Staff 5 Posted by nicholas on 24 Oct, 2011 11:33 PM

    nicholas's Avatar

    Kate,

    I was able to find your account, thanks. Please hit your browser's "refresh" button on the Dashboard and try again-- this will hopefully fix your issue. If it does not, please try clearing your browser's cache. If you need directions for clearing your cache, please tell me which browser you're using and I would be happy to help with that.

    Thanks,
    Nicholas
    TrackMyHours.com Support

  10. nicholas closed this discussion on 24 Oct, 2011 11:33 PM.

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